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Swiss It's the service that makes the difference Cambridge's oldest & finest Commercial Linen Hire, Laundry & Dry Cleaning Business

Why Swiss Laundry?

Our Philosophy 'It's the service that makes the difference' Our Experience Third generation family owned business building longstanding customer relationships across East Anglia Our Goal To deliver Customer satisfaction from our service solutions first time, all of the time.
Our Values Teamwork, Respect & Integrity, Welfare Our Resilience Two processing sites; new plant & technology investment, contingency stockholding; robust maintenance; disaster recovery. Associations & Accreditations TSA Members including Board Representation; ISO 9001
Get in touch Our services

About Swiss

About Swiss

SWISS Laundry - our story 

Our name "Swiss" is derived initially from the Swiss finish given to table linen, popular at this time, but over the years we have built up a strong recognisable brand based on all things "Swiss". Reliability, quality, efficiency and a clean freshness are all features that one associates with Switzerland and hence we use the Swiss flag as our logo.

The Turvill family has controlled the Swiss laundry for over 80 years, with Guy Turvill (Chairman) and Richard Turvill, the current Managing Director being the third generation of his family in the post. The business continues to be run on "old fashioned" family values with a real focus on detail and customer service.

The company continues to provide specialist laundry, linen hire and dry cleaning services. Through a combination of investment in the latest energy efficient technology, using the best available solvents and chemicals and by employing skilled employees, we like to think we provide an unrivalled level of performance and service

In 2004, the Swiss Laundry acquired Camplings Linen (an Independent Laundry based in Great Yarmouth) as part of the Company's plans for growth. This sister company still operates from the same site in Great Yarmouth and provides the same quality Commercial Linen & Laundry services to Customers throughout Norfolk & Suffolk.

Both Swiss & Camplings operate to the same philosophy that   'it's the service that makes the difference'

Now you can take a look behind the scenes at our Yarmouth and Cambridge laundries, by viewing our latest video.

Please take two minutes to watch it, and learn more about the Swiss Camplings story, our heritage and values, and find out how we continue to deliver ‘the service that makes the difference’.

Credits: Video created by Copper Crayon and project managed by Plain Speaking PR

Winners at the Center Parcs’ Supplier Awards
22•10•2018

Congratulations to our sister business, Camplings Linen, which has just been recognised in the 2018 Center Parcs Supplier Awards, winning the top title in two categories.

On Tuesday 25th September, we were honoured to attend Center Parcs’ eighth annual Supplier Awards, hosted on a beautiful sunny day at Elveden Forest.  Recognising and celebrating the best of more than 1,800 suppliers from throughout the UK, we were delighted to be named the winning supplier the categories of:

  • Delivering Excellent Service – Sustainability Initiative
  • Delivering Excellent Service – Local Supplier Elveden Forest

This year’s Center Parcs Supplier Awards were the biggest yet, with 500 nominations submitted across 13 categories; a 22% increase on last year’s awards.

Richard Turvill, our managing director comments; “Swiss Camplings has provided an excellent laundry service to Center Parcs Elveden Forest since it first opened in 1989. And we’re absolutely delighted that our first-class service, plus our commitment to reducing the impact on the environment has received this fantastic customer recognition. To receive the national award for our sustainability efforts is particularly pleasing. It shows that what we’re doing is having real results for Center Parcs, ensuring its environmental impact is kept to a minimum."

These award wins arrive just two years after the launch of Swiss Camplings’ £5 million state-of-the-art commercial laundry in Great Yarmouth.  Investing in the latest laundry technology, kit and chemical processes, Swiss Camplings is well positioned to deliver a sustainable, energy efficient service for Center Parcs and all its customers. 

Richard adds; “As a commercial laundry, we are inherently big consumers of water and energy; but since launching the new Great Yarmouth site in 2016, we have radically reduced our impact on the environment. Our green initiatives include re-using and recycling water, using ‘cool chemistry’ to wash at lower temperatures and scrutinising operational data to ensure we’re as sustainable and efficient as possible. But we constantly look for other ways to improve.”

“Thank you to Center Parcs for this recognition, which is testament to the hard work of our team who deliver an excellent, first-class laundry service to all our customers, every day.”

Video: Behind the scenes at Swiss
17•04•2018

Ever wondered what goes on behind the scenes of our buzzing, thriving commercial laundry business?

Our latest video takes you through the doors of our two sites, in Great Yarmouth and Cambridge, to give you an overview of what happens to the 500,000 pieces of laundry we collect, wash and deliver each and every week, for our customers across the hospitality, leisure, restaurant and tourism sectors.

Watch to learn more about the Swiss Camplings story, our heritage and values, and find out how we continue to deliver ‘the service that makes the difference’.

Credits: Video created by Copper Crayon and project managed by Plain Speaking PR

Watch on YouTube here

Sue Ainger-Brown (Corpus Christi College) 22.03.16

Dear George

We have been very pleased with the all-round service levels provided by Swiss and look forward to working with you and the Swiss team in the future too.

 

Kind Regards

Sue

Second Bursar, Treasurer & Fellow (Corpus Christi College, Cambridge)

Tony 10.03.16

Quy Mill Hotel & Spa have been using the services of Swiss Laundry for several years now, and in that time we have found them to be a very reliable and efficient company, and probably our best supplier.  Swiss provide excellent customer service and the delivery process has been faultless throughout this time.  I would have absolutely no hesitation in recommending Swiss Laundry to anyone, and recently Swiss have now taken over our laundry and dry cleaning service, again providing excellent service.

Lisa 09.03.15

Many thanks for you email I came in and picked the jeans up today.

May I say what wonderful service I received from you and your lovely staff, I am only sorry I could not give you any business at this time but will not hesitate to return in the future.

Kind regards

Lisa

Mrs Jo-Anne 09.03.15

Dear Swiss Laundry

Just to say how pleased my husband was with the level of skill and  workmanship in repairing his old coat - please thank your tailor for putting 'life' back into a much loved winter coat. 

With kind regards

Jo -Anne White

Wood 31.10.14

Just had a call from Mr Wood who has had some alterations done and he wanted to thank the tailor for the work that has been completed.  He is extremely happy and want to provide us with some feedback.   I have asked him to put something in writing which he will do and drop in to us on Thur/Fri this week

Our CSR and GDPR

Environment and social responsibilities statement

The Swiss Laundry Ltd  (& Camplings in Yarmouth, the sister Company) recognise the responsibilities and social duties it has to look after the environment, its staff, customers, neighbours and community.

We are committed to policies that minimise the adverse impact of our activities and aim to deliver on this promise in all parts of our operations. To ensure the effective implementation of this policy, we have given clear responsibilities and accountabilities to our executive directors against which they are measured.
 

What we're doing and what we've done?
 

We believe actions speak louder than words and so here is a summary of what we’ve done.

  • Investment
    • Laundries are heavy users of energy to heat water and iron linen. Modern equipment is energy efficient and we are committed to continue investing.
    • 80% of machinery is less than 5 years old
    • We aim to replace our vehicles every 5 years and have been purchasing euro 6 classification ahead of the legal requirements.
    • We have invested over £5m in our new Laundry facility in Gt. Yarmouth and have plans for further investment for our Cambridge operation
    • We maintain our buildings and surroundings with our own permanent staff
    • Our board is prepared to make long term decisions and will continue to consider the wider effect of business decisions
  • Recycle/re-use/Reduce

    • Our business is all about restoring linen to a reusable quality. It is our core activity and a philosophy we run throughout the organisation
    • Our washing machines recycle water and through heat recovery systems, only cold water leaves our site
    • Our driers are designed to finish at the optimum moisture content level
    • Our packaging is constantly under review and excess is retained and re-cycled
    • We have halved our equivalent water consumption through our investment in our new plant
    • Our ambition is to have zero waste to groundfill
  • Energy reduction

    • We re-use heat energy and circulate exhaust energy back into our process
    • Our investment in a new facility in 2016 means we use 1/3 less energy per kilo of laundry washed
    • We carefully plan our distribution and monitor vehicle fuel economy
    • We promote the concept of 'Linen Miles' and focus on Customers within 1 hour from our sites
    • We have signed up to an energy monitoring scheme whereby we are judged on a programme of continuous improvement against a base year of 2008
  • Staff & Charitable activities

    • We are proud of the energy and enthusiasm our staff put into raising money for good causes
    • We support their activities and generally match fund their success from our profits
    • We share our financial success with our staff
    • Many of our Staff chose to stay with us - some for over 40 years
    • We try and develop our promote our staff from within
    • We select annually a charity to support
  •  
  • General Data Protection Regulation (GDPR)

visit Camplings Linen

Registered office: 149 Cherry Hinton Road, Cambridge, CB1 7BY. Company registered no.206893 England VAT registration no. 213498857. All Rights Reserved - Swiss Laundry Ltd. 2010


Swiss Services

Dry Cleaning Services

We are the largest independent dry cleaner in the city. Our dedicated staff have over 100 years of knowledge and experience between them. We think that's worth something, coupled with the desire to get your things just right, you can rely on "The Swiss". We have the skill and understanding you'd expect from a professional dry cleaners.

Our Approach

We understand and respect that your garments can be extremely precious, valuable and even sentimental to you. We genuinely care, and strive to deliver the highest possible customer service to you, and the best quality clean & finish for your items. Our experienced Customer service team will happily talk to you about the options for cleaning your garments.  

Why not ask about our repairs & alterations service. Coupled with a professional clean, we can breathe new life into your garments.

New Fast Lane

If you are in a hurry and prefer not to wait, we now provide a Fast Lane Service.  Talk to a member of staff to sign up or get more information, or sign up from our Home Page login button if you are a new customer

Loyalty Scheme & Feedback

We genuinely value our Customers and the feedback they give us. It was through Customer Feedback that we introduced our Loyalty Scheme, designed to suit the Customers we serve.

ASK about our loyalty scheme. No need to present or hold another loyalty card, just complete a short form for to register and we keep a track of your loyalty points on our system. The discounts will be applied automatically as thresholds are met and transactions are processed.

Questions ?

If you have a query relating to the cleaning of your garment or fabric, why not email us for our experienced and professional advice. Similarly, you may have a question regarding repairs, alterations or tailoring. We will endeavour to get back to you within 24 hours.

Our Shop with FREE PARKING is located at:  

149 Cherry Hinton Road, Cambridge, CB1 7BY

We look forward to welcoming you. We have plenty of free parking to allow you to drop & collect your garments.

For more detailed information on all the cleaning services we offer, click on the icons above to read how we live up to our philosophy........

'It's the service that makes the difference"

Commercial Laundry Services

What We Do

We offer full Linen Hire & Commercial Laundry Services to Service Industry partners.

BED LINEN
ALL BATHROOM TOWELLING
RESTAURANT OR DINING TABLE LINEN
WORKWEAR GARMENTS, E.G. CHEFSWEAR
DUST MATS
DRY CLEANING

The Swiss Laundry has been serving Business customers from it's site on Cherry Hinton Road in Cambridge for over 100 years. Through a real attention to detail and a passion for delivering the best quality & service the Swiss Laundry has become a key supplier to many of the prestigious Hotels, Colleges & Venues across Cambridge.

For more detail about each of our Linen Hire & Laundry Services,  click on the Service offer buttons.

Video Tour

To gain a full understanding of our Commercial Linen Hire Processing & scale we have produced a video from our sister business Camplings (in Great Yarmouth), why not watch our  virtual tour by clicking here

the Little Book of Linen

Download the Little Book of Linen

 

 

Contact Us

Dry Cleaning (Retail) Shop Operating Times

8.30am - 5pm [ mon & tue ]

Extended Hours 7.30am - 6.30pm [ wednesday]

8.30am - 5pm [ thur & fri ]

8.30am - 12.30pm [ saturday ]

* Calls to Swiss Laundry may be recorded for training and quality purposes. 

Call: 01223 868 429
Visit: map
Business Operating Times

8.15am - 4.30 pm [ mon ]

8.15am - 4.30 pm [tue]

8.15am - 4.30 pm [wed]

8.15am - 4.30 pm [thur]

8.15am - 4.30 pm [fri]

 

*Calls to Swiss Laundry may be recorded for training and quality purposes.

Call: 01223 868 429
Visit: map
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Customer Area

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